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Southwest Airlines has bought itself a bunch of new toys for Christmas: planes with larger overhead bins, shiny new deicing trucks, and outdoor heaters that can blast 400,000 Btus of hot air to keep ground crews warm and prevent planes from getting stuck to the tarmac in freezing conditions. Its passengers are getting something, too: a promise that the airline will try not to leave them stranded again.Last year Southwest was the Grinch. After a massive winter storm blanketed much of the country starting on December 21, the airline’s operations went into a deep freeze. By December 29, Southwest had canceled 16,700 flights—or about 2,500 more flights than all nine other major air carriers canceled, combined, that month. That left more than two million passengers…

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